Que: So why do so many companies still stuff Six Sigma into every nook and cranny?
Ans: Because they have to, especially if they are on the large side. Small companies, because of their relative informality and ease of communication, can sometimes implement change programs here and there and as needed.
But when it comes to introducing radical change across divisions, departments, layers and even countries, employees rarely respond with perfect gusto. They don’t say, “Hey, this new program that’s going to screw up my job sounds just great! Bring it on!” Th ey mutter, “Here comes the new flavor-of-the-month. If I can just ignore it long enough, it will pass.” Such resistance is natural and can even be deserved. But if a company lets those responses play out, it will get, well, nothing in return.
By contrast, consider what happened when General Electric – the company Jack used to lead – decided to implement Six Sigma in 1995. Obviously, the rollout wasn’t without plenty of bumps, but the company did make sure Six Sigma wasn’t one of many initiatives floating around.
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Source: IIPM Editorial, 2006
An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative
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