Bharti AXA General Insurance was undergoing a major change last year and there was a possibility of reshuffle in shareholders. Instead of being made aware by the company, the staff came to know about it through press reports. This could have raised quite a few 
challenges if not handled well. The first thing we did was to communicate openly about this to the staff, giving them all the details required. In addition, we set up regular communication and meetings with the staff on a pan-India basis to address any query from them and ensured normal execution of all operations. This had a positive impact on the staff and at the end of the year we had not just managed to meet all business targets but also saw an increase in employee satisfaction that we measure every year.
challenges if not handled well. The first thing we did was to communicate openly about this to the staff, giving them all the details required. In addition, we set up regular communication and meetings with the staff on a pan-India basis to address any query from them and ensured normal execution of all operations. This had a positive impact on the staff and at the end of the year we had not just managed to meet all business targets but also saw an increase in employee satisfaction that we measure every year.
During economic slowdown or market turns, it is important that HR is involved during all boardroom discussions so that they are abreast of the situation and people become the integral part during the decision-making process. As a chief people’s officer, it is his or her responsibility to ensure and lead all employee communication for the organisation, be available 24/7 for answering queries and concerns, and to motivate during times of change.Communication is one important strategy during turnarounds and it should be transparent, factual and employee centric. This will ensure that there is no ambiguity and uncertainty in the minds of the employees. Also, the HR head needs to make sure the communication is factual and pragmatic – neither alarmist nor too optimistic for the organisation to maintain credibility in the eyes of its employees. Read more..
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