Customer and dealer centricity in tandem have been key to the success of JK Tyre in the Indian market according to A. S. Mehta
For A. S. Mehta, a career spanning 25 years in JK Tyre has been professionally and personally fulfilling. From starting as a CA, Mehta took up additional roles in the company before becoming Marketing Director in 2007. In this interaction with amir moin, he talks about his personal and professional journey & success mantras:
What is your leadership style? What are the factors that have contributed to your success?
Since the last 25 years, I have always believed that most of the people are sincere and committed. They have the passion to succeed and aspiration to move upward. My efforts have always been to channelise their passion and their competencies to excel in their respective fields. I have followed the inspirational style of leadership rather than the hierarchy-based style. Highest degree of integrity, very focused approach for any assignment, quick decision making, easy access to members of the team, coverage of connection, process driven and systematic style of functioning have been the attributes to whatever I have done for JK Tyre.
What would you regard as the key milestones in your journey to this position?
I must say that success is a journey where the destination is not defined. It is always a moving destination because once you reach one destination you have the next destination in your mind. Hence, there have been many milestones. Keeping the sales force united and motivated was the first milestone and thereafter, there were several milestones like leadership in the truck radial market, introduction of CRM, introduction of fleet management and introduction of dealer relationship management et al.
What are the unique strategies that you have undertaken for the Indian market and what is the outlook at the moment?
We have been a prominent player in the commercial tyres, OTR and car tyres. For commercial tyres, our strategies have been two pronged; one on the customer front and the other one for channel partners. In the Indian market, the dealer is the most influencing factor and we have been very strong in our relationship with channel partners. On the consumer front, our Fleet Management and Customer Relationship Management have been the best initiatives in the tyre industry.
How do you spend your free time? Which is your favourite vacation getaway?
I am very religious person at heart and family man. Whenever I get some free time, I like reading on religion, philosophy and spend time with family and relatives at religious places. I’m also very close to my brothers, their children and even other distant relations. It has been an inner urge to do whatever I can do for them. For vacations, the best place I could think of is Udaipur.
For A. S. Mehta, a career spanning 25 years in JK Tyre has been professionally and personally fulfilling. From starting as a CA, Mehta took up additional roles in the company before becoming Marketing Director in 2007. In this interaction with amir moin, he talks about his personal and professional journey & success mantras:
What is your leadership style? What are the factors that have contributed to your success?
Since the last 25 years, I have always believed that most of the people are sincere and committed. They have the passion to succeed and aspiration to move upward. My efforts have always been to channelise their passion and their competencies to excel in their respective fields. I have followed the inspirational style of leadership rather than the hierarchy-based style. Highest degree of integrity, very focused approach for any assignment, quick decision making, easy access to members of the team, coverage of connection, process driven and systematic style of functioning have been the attributes to whatever I have done for JK Tyre.
What would you regard as the key milestones in your journey to this position?
I must say that success is a journey where the destination is not defined. It is always a moving destination because once you reach one destination you have the next destination in your mind. Hence, there have been many milestones. Keeping the sales force united and motivated was the first milestone and thereafter, there were several milestones like leadership in the truck radial market, introduction of CRM, introduction of fleet management and introduction of dealer relationship management et al.
What are the unique strategies that you have undertaken for the Indian market and what is the outlook at the moment?
We have been a prominent player in the commercial tyres, OTR and car tyres. For commercial tyres, our strategies have been two pronged; one on the customer front and the other one for channel partners. In the Indian market, the dealer is the most influencing factor and we have been very strong in our relationship with channel partners. On the consumer front, our Fleet Management and Customer Relationship Management have been the best initiatives in the tyre industry.
How do you spend your free time? Which is your favourite vacation getaway?
I am very religious person at heart and family man. Whenever I get some free time, I like reading on religion, philosophy and spend time with family and relatives at religious places. I’m also very close to my brothers, their children and even other distant relations. It has been an inner urge to do whatever I can do for them. For vacations, the best place I could think of is Udaipur.
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Source : IIPM Editorial, 2011.
An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).
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